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Warranty & Return Policy

 

Stones and craftsmanship

 

The craftsmanship(Quality) including Jewelry with stones is guaranteed on all items for 30 days.

Jewelry with missing stones after the first 30 days can be sent back for repair.
The cost for repairing missing stones is $10 for the first stone and $3 for each additional stone.  This does not include the cost of shipping.

 

General Return Policy

 

At CREAMJEWELRYBEST.COM we realize that things don't always go as expected, and sometimes goods may have to be returned – a product may be defective, you have received the wrong item, or maybe you have just changed your mind.  We have a 7 day money back guarantee, no questions asked policy.  A 100% refund for the item will be applied if the item follows our guidelines below for a returned item.

If you recieve a broken item, or any part of your item breaks within the first 7days, you may send the item back to us for a replacement at no cost to you.  Please be aware that our 30 day craftsmanship warranty only covers manufacturer's defects. Please note that beyond 30 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order. The 30 days are between the day the item is recieved by the buyer and the day the buyer ships it back.  If the return is not within 30 days then the package will be refused and shipped back to the shipper. All refunds DO NOT cover for shipping charges and fees.  The buyer is responsible for all shipping charges and fees.

 

Our warranty do not cover the following:

  • General wear and tear, such as scratches, dents, nicks, or missing stones
  • Although our jewelry is resistant to moisture, water damage is not covered
  • Fading/chipping of the material on the product (which depends almost entirely on how you handle the product)
  • Damages by any type of chemicals and jewelry cleaner
  • Lost or missing parts
  • Damage due to personal misuse or negligence
  • All Shipping charges and fees

 

*Customize items and Grillz are nonrefundable exchange only for manufacture defect*

 


How to request a General Return


 

STEP 1. Please contact us as soon as the problem arises via phone(2297855777) or email(support@crjbest.com) stating your order number, the item(s) you are returning and details of the problem.

 


STEP 2. Our Customer Experience Team will issue Return Form. Please fill out the form and send it back to us via email(support@crjbest.com) or text 229-785-5777. As soon as receiving the form we will issue a Return Merchandise Authorization(RMA) Form  and provide you with a Reply address. Please feature the RMA# prominently on the outer packaging when you send it back to us. Please write the number on the item packaging itself.  If you do not write the RMA# on the packaging then the package will be refused and send back to the shipper. The RMA# is valid for 14 days so please return the item immediately. Please note that returned goods without RMA Form will not be accepted and  CREAMJEWELRYBEST.COM is not responsible for shipping charges to return the item to us.

 


STEP 3. Once the item is received by us, and provided the returned item meets our defective items criteria, we will provide you with a credit to your account, a replacement product or a full refund to your original method of payment. This will be actioned within 48 hours of receiving the item including notification to you.

 

'Change of mind' Returns

 

If for any reason you are not satisfied with your purchase, simple notify us via phone(229-785-5777) or email(support@crjbest.com).  For a credit or refund to be issued, the item must be returned to us in its original condition - undamaged and unopened, including the outer packaging. Once the item is returned and assessed, we will provide you with a credit or refund for the product amount only(excludes shipping fee). The following terms apply:


  • There will be a 15% restocking fee for all qualifiable refunds after 7 days unless goods are defective or there is a shipping error.
  • Shipping charges will NEVER be refunded
  • If Free shipping was chosen for your goods $4.50 will be subtracted from the total amount of your order.
  • If any other items associated with purchased  products are not returned, the value of the items will be subtracted from the return.

 

 

How to request a Change of Mind return

  

STEP 1. Please contact us within 7 days of delivery of the item via phone(229-785-5777) or email(support@crjbest.com) stating your order number and the item(s) you are returning. Our Customer Experience Team will then issue a Return Form by email
which will contain all relevant return information.


STEP 2. As soon as receiving the form we will issue a Return Merchandise Authorization(RMA) Form  and provide you with a Reply address. Return the item to CREAMJEWELRYBEST.COM using the address provided. The RMA# is valid for 7 days, so please return the item immediately. Please feature the RMA# prominently on the outer packaging when you send it back to us. returned goods without RMA Form will not be accepted. Please do not write the number on the item packaging itself. You are responsible for all costs to facilitate the return of the item to us. CREAMJEWELRYBEST.COM does not accept any liability for returned items until they have been received by us. For high value items, we recommend using an insured and trackable delivery method. Please ensure the item is packaged securely and appropriately for transportation.


STEP 3. Please allow 72 hours for the return to be processed. Once the item has been received and assessed, we will provide a credit to you or refund the amount of the purchase to the method you used to make the original purchase.
 

 

 

 

Pricing

 

All prices are subject to change. We apologize, but errors take place with inputting pricing data from time to time. If there is a mistake in pricing or any other information displayed on our site we reserve the right to correct it without obligation.

 

Weight

 

Weight of each item may vary based on colors of plating and variance in the stones, even though it is the same model item.


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