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FAQ

 

 How do I contact you with questions about a specific jewelry  that I am interested in?

 

Our guarantee

  What is your warranty policy on the jewelry?

  How can I be sure of the authenticity of your jewelry?

 

How to clean Jewelry 

  How am I supposed to take care of my jewelry?

  How should I clean my sterling silver jewelry?

 

Checkout

  How do I place an order?

  Can I change my order during checkout? 

  How can I be sure my order has been received?

  How do I apply the voucher I received?

  Can I order by telephone?

 

Payment and Billing

  What forms of payment does CREAMJEWELRYBEST.COM accept?
  When will my credit card account be charged? 

   

SSL Certification Authority

  Is ordering at CRJBEST.COM safe? 

  How Does Encryption Work?

  What Kind of Encryption Software does CREAMJEWELRYBEST.com Use?

  What Information Does CREAMJEWELRYBEST.com Encrypt?

  How Safe is Encryption Really?

  

Paypal Buyer Protection 

 What kinds of purchases are covered by PayPal Buyer Protection?

 How does PayPal Buyer Protection Work on CRJBEST.COM?

  

Shipping and Handling 

  When will my order arrive?  

  Do you ship internationally? 

  Can my order be shipped to different addresses? 

  What is your return policy?

  What is your privacy policy for emails?

 

Jewelry Information 

  How do I measure my ring size? 

  What size cubic zirconia stones compare to a specific equivalent diamond carat weight? 

  What is Rhodium?

 

 

  

How do I contact you with questions about a specific jewelry that I am interested in?

 

 

 Email us via email address: support@crjbest.com, or leave a message in Contact Us on the top or bottom of the website. You can call us at our toll free number 229-785-5777 as well. We will be happy to assist you. Customer Care service is available from 9am to 5pm Eastern Standard Time from Monday to Friday.  

 

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Our Guarantee:

 

What is your warranty policy on the jewelry?

 
CREAMJEWELRYBEST.com guarantees that items we ship to you will be the quality, weight, size and style described herein. According to our warranty policy if any item you receive is not substantially the same as described, upon our receipt of the nonconforming item in new condition and accompanied by all documents we shipped to you with the item, at the option CREAMJEWELRYBEST.com, CREAMJEWELRYBEST.com will either replace the item with an item that is substantially as described herein or refund all amounts you paid, including shipping and handling costs.  

 

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How can I be sure of the authenticity of your jewelry?

 
Our jewelry represents commitment to fine quality and outstanding value at reasonable prices. Our jewelry has support from our customers through their 100% positive feedback. More specific product and authenticity information about jewelry items may be available by emailing us at
support@crjbest.com

 

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How to clean Jewelry 

 

How am I supposed to take care of my jewelry?

 

CZ stones in particular, are quite sensitive to exposure to moisture. Remember that moisture on any of your jewels serves as a trap for dust and dirt to collect.

Avoid wearing your jewelry in therapeutic baths, take it off before you go inside the sauna. This sort of material is highly sensitive to high temperatures. Pearl jewelry doesn't react well to extremely humid situations either.

In order to clean jewelry, distilled water which you can simply buy at stores can do wonders in removing common stains and spots. You can easily brush off dirt from the stones with a good quality of the distilled water.

To keep your jewelry sparkling you can use a polishing cloth, made specifically for sterling silver, on a regular basis

Check if the powder has any chlorine in it as well, as it would affect the finish of silver jewelry.

One other rule in cleaning jewelry is to proceed with caution. If you aren't sure about the chemical content of the soap you're using, try applying it on a less conspicuous section of your jewelry first. Oftentimes chemical reactions occur right away, so you should see if the washing powder has any effect on the metals which comprise of your jewelry.

Proceeding with caution also means that you don't want to go ahead and start with literal scrubbing. If you can simply wipe off dirt from your jewelry, stick to just wiping it. Once you finish cleaning your jewelry, make sure it's dry before you store it. Keep jewelry in dry, cool and closed containers. Heat and exposure to the sun can damage your jewelry significantly.

 

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How should I clean my sterling silver jewelry?

 
Since most of our sterling silver jewelry has a 14k or rhodium plating, they will not tarnish like silver jewelry without it. Therefore, it only needs to be cleaned with jewelry cloth in order to remain its lustrous. The cloth is chemically treated with non-toxic cleaning and polishing agents especially formulated for fine silver in order to restore the luster of the silver. However, using any "silver dip" or acidic solution to clean it will damage the plating.

 

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Checkout

 

How do I place an order?

 
When you're done shopping, click "checkout" to place your order. All of the items in your shopping bag appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping cart before proceeding to checkout.

During checkout, you will be asked to provide:

 

  • Your e-mail address and password, for security purposes
  • Your credit card billing address.
  • The address you want to ship to.
  • Your preferred shipping method. 
  • Your credit card type, number and expiration date.

 

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Can I change my order during checkout?

 
Yes. The Shopping cart summary lists your order information and gives you a last chance to make any changes. Your order will not be placed and your credit card will not be charged if you do not click the "Confirm Order" button.

 

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How can I be sure my order has been received?

 
When you enter your credit card information and click "Confirm Order" on the final review page, we'll give you an order confirmation number. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped and that we've charged your credit card.

 

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How do I apply the voucher I received?

 

After clicking white CART button, you can enter and add the voucher code under your shopping list in the next page. You can confirm the voucher code in My Vouchers in My Account.

 

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Can I order by telephone?

 
Yes. Feel Free to Call Us at 229-785-5777 (Mon~Fri, 9:00AM~5:00PM in EST)

 

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Payment and Billing

 

What forms of payment does CREAMJEWELRYBEST.COM accept?

 

 

 

 
C.R.E.A.M Jewelry Best accepts the following forms of payment:

 

  • PayPal
  • Visa
  • MasterCard
  • American Express
  • Discover

 

We also accept checks, money orders and Western Union transfers. To use any of the three payment methods mentioned above, you will have to contact a CREAMJEWELRYBEST.COM Customer Representative. 

 Phone : 229-785-5777

 Email : support@crjbest.com

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When will my credit card account be charged?

 
Your credit card will not be charged until your order is shipped. 
 

 

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SSL Certification Authority  

  

 

Is ordering at CRJBEST.COM safe?

 

 

 

SSL (Secure Sockets Layer) / TLS (Transport Layer Security) - the easily implemented standard protocol for transaction security - is an encrypted link between our Server and Customer's browser. Once the link is established, all communication between our Server and your Customer's browser will remain confidential and protected through the  the industry-standard SSL encryption indicating the blue bar(Firefox) or a yellow padlock icon(Internet Explorer) in the address bar as below.

Firefox : Firefox

Internet Explorer :   Internet Explorer

 

 

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How Does Encryption Work?

 

Encryption is based on a key that has two different parts. The public part and the private part. The public part of the key is distributed to those you want to communicate with. The private part is for the recipient's use only.

When you send personal information to CREAMJEWELRYBEST.com, you use CREAMJEWELRYBEST.com's public key to encrypt your personal information. That means, if at any point during the transmission your information is intercepted, it is scrambled and very difficult to decrypt. Once CREAMJEWELRYBEST.com receives your encrypted personal information, we use the private part of our key to decode it.

 

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What Kind of Encryption Software Does CREAMJEWELRYBEST.com Use?

 

 

CREAMJEWELRYBEST.com currently uses the industry-standard SSL (Secure Sockets Layer) encryption provided by Comodo. 128 bit Comodo SSL Certificates designed for encrypting all online transactions in CRJBEST.COM. This SSL is trusted by 99.3% of the current Internet population and the solution for most websites or environments where trust has been established and entity verification (for identity assurance) is not needed. The SSL Certificates carry a $10,000 warranty.

 

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What Information Does CREAMJEWELRYBEST.com Encrypt?

 

CREAMJEWELRYBEST.com encrypts all personal information you give us when you place an order online.

 

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How Safe is Encryption Really?

 

Providing encrypted information online is as safe as doing it over the phone. 

 

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 Paypal Buyer Protection

   

Shop with peace of mind - your purchase is protected by PayPal Buyer Protection. If your item arrives damaged, significantly different than described, or not at all, you may be able to recover your payments. And this protection is available to you FOR FREE!

 

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  What kinds of purchases are covered by PayPal Buyer Protection?

 

Purchases made with PayPal as the payment method. Purchases made through Credit Card Payment or with a money order or other payment method won't be covered.

  • Purchased items must be a physical good and must be shipped. Things you can touch (like a shirt or a book or a DVD) are eligible for Buyer Protection. Digital goods (such as mp3s or digital photos delivered by email or from a download link) aren't covered by PayPal Buyer Protection.
  • Items purchased by paying the full amount in one transaction using PayPal. If you make a purchase and pay in multiple installments, the purchase cannot be covered by PayPal Buyer Protection.
  • Purchases made by PayPal members whose accounts are in good standing.

 

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 How does PayPal Buyer Protection Work on CRJBEST.COM?

 

  1. Purchase an item from CREAMJEWELRYBEST.COM and check out using PayPal.
  2. If your item doesn't arrive or is very different from the description on Bonanza, communicate with the seller directly and try to resolve the dispute together. CRJBEST.COM support may also be able to help you resolve the situation quickly.
  3. If your dispute cannot be resolved with the seller, you can escalate your dispute into a claim through the PayPal Resolution Center. The claim must be filed within 20 days of filing the initial dispute with PayPal.
  4. PayPal will make a decision on your claim and if they decide in your favor, they will credit your account with the full purchase price including shipping costs.

To learn more about PayPal Buyer Protection, including terms and conditions as well as important details about filing a dispute, please visit the PayPal Buyer Protection page.

 

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 Shipping and Handling

When will my order arrive?

If you're trying to estimate when a package will be delivered, please note the following:

 

 

 

 

 

  • Credit card authorization and verification must be received prior to processing.
  • We cannot guarantee overnight orders placed after 5pm Eastern Time for next day delivery.
  • UPS deliveries occur Monday through Friday, excluding holidays. 

 

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Do you ship internationally?

 
Yes. CREAMJEWELRYBEST.com currently ship to the following areas: Europe , Australia , Canada , Korea and Japan. If you are not part of these areas please contact us for authorization at
admin@crjbest.com or call us at 1(888)422-2488. Duties and fees are the responsibility of the recipient.

 

 

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Can my order be shipped to different addresses?

 
Yes, you can modify both your delivery address and billing address, but we strongly recommend that the billing address information matches your credit card information in order to process the payment.

 

 

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What is your return policy?

 

 

CREAMJEWELRYBEST.com provides a 30-day, no questions asked, money back guarantee on all products and services purchased, except special order items. If any reason you are not satisfied with your purchase, simple notify us by e-mail (support@crjbest.com) or phone and we will immediately issue a return form with detail instruction. Please be noted that you don't ship your items until we issue the RMA(Returned Materials Authorization) number. The collecting date of returned items is every Friday. 

 

IMPORTANT: All items on sale are final sales and cannot be returned. Shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error. The following terms must be met by you:

 

  • Return the merchandise to us within 90 days of your original purchase date.
  • A 15% restocking fee is charged for returned items.
  • All sales items are final
  • Products can be exchanged only one time within the 90 days of purchase
  • The products must be returned in new, resalable condition.
  • You must include all packaging materials.
  • You must pay for any return shipping expense.
  • Display the order # prominently on the outside of the box to avoid delays to your refund

 

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What is your privacy policy for emails?

 

 

CREAMJEWELRYBEST.com respects your privacy. Your e-mail address is totally secure. The only personal information any visitor is asked to provide on this website is name and email address. This information will be used only by CREAMJEWELRYBEST.com and only to communicate with you. Any personal information collected on this website is specifically and knowingly provided voluntarily by our visitors. For questions concerning the privacy policies of CREAMJEWELRYBEST.com, please contact us at support@crjbest.com or see our Privacy Policy letter for more detail. 

 

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Jewelry Information

 

How am I supposed to measure my ring size?


1. Cut a thin strip of paper.

 

2. Wrap it around the finger that you need sized. Make sure it is below the joint of your ringer and close to your knuckle.

 

3. Mark the spot where the paper meets and measure the distance with your ruler.

 

4. Size 7 is 2 and 1/8 inches
Size 8 is 2 and 1/4 inches
Size 9 is 2 and 5/16 inches
Size 10 is 2 and 7/16 inches
Size 11 is 2 and 9/16 inches
Size 12 is 2 and 5/8 inches 

 

 

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What size cubic zirconia stones compare to a specific equivalent diamond carat weight?

 
Since cubic zirconia is slightly less dense than diamonds, it is better to refer to cubic zirconia stones in terms of size. However, we understand that most people understand gemstones by carat rather than mm. Here is a chart:

4.0mm round: 0.25 ct tw
5.0mm round: 0.50 ct tw
5.5mm round: 0.66 ct tw
6.0mm round: 0.75 ct tw
6.5mm round: 1.00 ct tw
7.0mm round: 1.25 ct tw
7.5mm round: 1.50 ct tw
8.0mm round: 2.00 ct tw
8.5mm round: 2.50 ct tw
9.0mm round: 3.00 ct tw
9.5mm round: 3.50 ct tw
10.0mm round: 4.00 ct tw
10.5mm round: 4.50 ct tw
11.0mm round: 5.00 ct tw

 

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What is Rhodium?

 

Rhodium is a silver-white metallic element, is highly resistant to corrosion, and is extremely reflective. It is used as a finish for jewelry, mirrors, and search lights. Rhodium was introduced to jewelry industry a decade ago to enhance the lustrous and for preventing degradation for (white gold) gold and sterling silver. It is also used in electric connections and is alloyed with platinum for aircraft turbine engines. South Africa is the major source, accounting for almost 60% of the world's rhodium supply Russia is the second largest producer.

 

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